How small businesses can use ai to cut costs without sacrificing customer trust
I’ve watched small businesses wrestle with rising costs and shrinking margins for years. When AI entered the scene, I saw both a lifeline and a minefield: enormous efficiency gains are possible, but poorly executed automation can erode the trust that keeps customers coming back. In this piece I’ll walk you through pragmatic ways I’ve seen — and recommended — small businesses deploy AI to cut costs while protecting, even strengthening,...